Refund policy

Refund Policy

As a small independent mail club featuring limited-run and curated paper goods, I do not offer returns or refunds for change of mind, subscription cancellations after renewal, or incorrect address details entered at checkout.

If there is an issue with your order, please contact me and I’ll do my best to help.

Damages & Issues

Please inspect your mail upon arrival and contact me immediately if your package arrives damaged, defective, or if you receive the wrong item.

To help resolve the issue quickly, please include:
• Your order number
• A description of the issue
• Clear photos of the item and packaging as it arrived

Depending on the situation, I may offer:
• A replacement (subject to availability)
• Store credit
• A refund

Subscription Cancellations

You can cancel your subscription at any time before your next billing date.

If a renewal payment has already processed for the upcoming month’s mail-out, that payment is non-refundable, as materials and production may already be underway.

Refunds

Subscription Policy: Terms of Membership

Commitment and Membership
By purchasing our 6-month upfront subscription, you are securing your place in the Snail Club and your bespoke, artisan-crafted accordion journal. Due to the highly curated and limited-run nature of our kits, all 6-month upfront subscriptions are final and non-refundable once your initial package has been dispatched. This policy ensures we can maintain the meticulous level of craftsmanship and personal attention dedicated to every box we prepare for our members.
Our Commitment to Quality
While we do not offer refunds for change-of-mind cancellations, we are fully committed to your experience. If any item arrives damaged, faulty, or does not meet the standards we promise, please reach out to us at within 7 days of delivery. We will work with you to provide a replacement or appropriate remedy in accordance with your rights under Australian Consumer Law.
For non-Snail products, if a refund is approved, it will be returned to your original payment method within 10 business days.

Please note that banks and payment providers may take additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact me at viaoutpost@gmail.com.

Questions

For any questions regarding your order, subscription, returns, or refunds, please contact:

viaoutpost@gmail.com